When something doesn't work

The most common problems: the assistant doesn't pick up, SMS don't arrive, no appointment times are offered. Where to look and what to try.

Most problems have a simple cause. Find what is happening and go through the steps in this order. If that doesn't help, message us through Need help? in the sidebar. We try to reply within a few hours.

The assistant doesn't pick up the call

A call travels from the caller through your phone to your AI number and only then to the assistant. The problem can be in any part, so go from the simplest:

The assistant is switched off. On the Assistant page it must say Assistant is Active at the top. When the assistant is off, Leadoro doesn't take calls at all.
Your AI number isn't assigned yet. If the sidebar shows In progress next to AI Number, you don't have the number yet. We assign it within 24 hours after payment (see First setup).
Forwarding isn't set up, or doesn't match the chosen mode. Missed calls only needs forwarding when you don't answer; the other modes need forwarding of all calls. Check what is active using Call forwarding.
Your trial ended, or a payment failed. The sidebar shows, for example, Your free trial has ended or Paused until payment. After a failed payment the assistant keeps running for 3 more days, then pauses, and resumes as soon as you pay. Fix the payment with Fix payment.
Inside or outside business hours. In Outside business hours mode the call rings you during working hours. Check Settings → Working hours.

The call happened, but I don't see it in Conversations

A call appears in the overview within moments of ending. If it's missing, check that the right project is selected (at the top of the sidebar under the business name) and that no other status is selected in the filter.

The SMS or e-mail after the call didn't arrive

In Settings → Notifications, New call SMS notification or New call summary via email must be on.
SMS go to the number in Business profile in the Owner phone field. Check that it is filled in and correct.
In the call detail in Conversations you see for each message whether it was sent.

The assistant offers no appointment times, or the wrong ones

Check Settings → Calendar: weekly availability, Min. notice and Max. days ahead. The assistant offers only what is allowed there.
The service must be active in Settings → Services & Resources.
If the calendar looks right, try a call through Test call and ask the assistant for a specific day.

The assistant answers differently than I want

Add a rule for exactly the situation it handled badly (see How to write good instructions).
Check your Business profile. The assistant repeats what is there, even if it is out of date.
If it should know the answers to certain questions, upload a document to Business knowledge.

The test call doesn't work

The QR code is valid for 15 minutes. If it expired, generate a new one with the button in the panel.
Check that your phone is allowed to use the microphone, and enter your number with the right country code.
A test call lasts at most 10 minutes, and you get a warning a minute before.

Check your e-mail and password. The password has at least 8 characters, a lowercase and an uppercase letter and a number.
If you just registered, confirm your e-mail first. The link expires; you get a new one with Send a new link.

I want to talk to someone

Click Need help? at the bottom left and send us a message. Tell us what happened, when, and from which number the call was made, so we can find it faster.