When the Calendar capability is switched on, your assistant can check your real availability and book an appointment during the call. It doesn't just take a message that you would then have to call back about.
How it works during a call
The assistant asks for a suitable day and a rough time, checks your set schedule and offers only times that are really free. It never guesses or promises a time that isn't actually free. As soon as the caller confirms, an event is created in your calendar.
New bookings made by the assistant start with the status Pending review, so you keep visibility and control before anything is treated as final. You confirm them in the Calendar and can send the customer an SMS or e-mail confirmation right away. If you want bookings to be confirmed automatically, turn off New AI bookings require owner confirmation in Settings → Calendar.
What you set up
- Services & Resources: services (for example "haircut", "boiler repair") and resources (a specific stylist, technician or room). The assistant books according to the real capacity of each resource, not one shared calendar. This way the same person can't be booked twice at the same time.
- Weekly availability: when you are really available. It is what the assistant checks when it offers a time.
- Duration, interval, notice and timezone: in Settings → Calendar.
A detailed description is in Calendar setup.
The calendar takes into account working hours, existing bookings, time off and other blocked time. Times are calculated in the timezone set for the calendar, including the switch between summer and winter time.
Why this matters
A caller can go from "I'd like an appointment" to a specific time in a single phone call, without you having to call back. At the same time your real capacity is protected, because the assistant offers only times that are truly free.
If it doesn't work
- The assistant offers no times. Check that the Calendar capability is on, that you have weekly availability set and that at least one service is active.
- It offers times that don't suit you. Look at Min. notice and Max. days ahead and at blocked time in the calendar. Further steps are in When something doesn't work.