For Leadoro to answer your calls, you only need to do one thing: have your phone number forwarded to your AI number. Nothing else is needed. Customers keep calling the same number as before, and you don't publish a new one.
You find your AI number in the sidebar of the app next to AI Number. It is unique to your account. Everywhere on this page where you see [YOUR AI NUMBER], put exactly this number. If it says In progress, you don't have the number assigned yet (see First setup).
How it works
You set up the forwarding with your mobile carrier (O2, Vodafone, T-Mobile and others), not in Leadoro. According to the rules you choose, the carrier then automatically sends the call to your AI number, where the assistant answers it.
Customer
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Your business or personal number
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Mobile carrier (according to your forwarding)
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Your AI number → Leadoro assistant
Nothing changes for the caller: they dial your usual number, don't need to install any app or learn a new number, and can't tell the call was forwarded.
Which mode to choose and what to set on your phone
On the Assistant page, under When should assistant answer?, you choose one of four modes. The default is Missed calls only. Each mode goes with a forwarding setting on your phone.
Important: three of the four modes use exactly the same phone setting (forward all calls, no waiting). They differ only in what we do with the call on our side. Only Missed calls only needs a different setting (forward when unanswered).
Missed calls only (default)
Your phone first rings as usual. If you don't pick up within the set time, Leadoro takes the call, regardless of the time of day.
Phone setting: forward when unanswered, with a timer of about 20 to 30 seconds.
**61*[YOUR AI NUMBER]**25#
0 s Phone starts ringing
10 s still ringing
20 s still ringing
25 s Leadoro takes the call
We recommend 20 to 30 seconds: enough time to pick up, but the caller doesn't wait too long. So that the assistant also takes the call when you are already on the phone or out of signal, additionally turn on forwarding when busy and when unreachable (see the table of codes below).
Always answer
The assistant picks up every call as soon as the phone rings. Your phone doesn't ring at all.
Phone setting: forward all calls, no waiting.
**21*[YOUR AI NUMBER]#
It suits you if Leadoro should work as your main reception, if you are away for a long time, or if you want to be sure nothing is lost.
Outside business hours
During working hours the call rings you. Outside them, the assistant takes it straight away, with no pointless ringing.
Phone setting: the same as Always answer: forward all calls, no waiting.
**21*[YOUR AI NUMBER]#
Leadoro decides whether it is currently working time, based on Settings → Working hours. You do nothing more on your phone. For Leadoro to pass the call to you during working hours, the Owner phone field in your Business profile must be filled in. Without it, or without working hours set, the assistant answers all calls.
Missed calls + outside hours
A combination of the previous two. During working hours the call first tries to reach you, and the assistant takes it only if you don't pick up. Outside working hours the call goes straight to the assistant.
Phone setting: forward all calls, no waiting.
**21*[YOUR AI NUMBER]#
Here too Leadoro decides based on your working hours and whether you pick up. The same condition applies: fill in Owner phone.
Switching the mode in the app? Leadoro can't change your phone's settings remotely. If you switch to or from Missed calls only, you need to dial the matching code from the card above on your phone. Between the other three modes you can switch without touching your phone.
Table of codes
These codes are the international GSM standard. They work the same on the vast majority of carriers in Europe (including all three big ones in Czechia) and on some US carriers. For the US, read the section below, because the codes differ there.
| Function | Turn on | Turn off | Check |
|---|---|---|---|
| Forward all calls | **21*[YOUR AI NUMBER]# | ##21# | *#21# |
| When unanswered | **61*[YOUR AI NUMBER]# | ##61# | *#61# |
| When busy | **67*[YOUR AI NUMBER]# | ##67# | *#67# |
| When unreachable | **62*[YOUR AI NUMBER]# | ##62# | *#62# |
| Cancel all forwarding | ##002# |
Ring time (only for Missed calls only)
If you want your phone to ring for a certain time first, use **61*[YOUR AI NUMBER]**time#, for example:
**61*[YOUR AI NUMBER]**20#
Your phone rings for about 20 seconds and then Leadoro takes the call. Carriers usually offer intervals of 5 to 30 seconds in steps of 5.
Setting it directly in your phone
Instead of codes you can set the forwarding in your phone's menu:
- iPhone: Settings → Phone → Call Forwarding
- Android: Phone → Settings → Call forwarding
The exact path may differ by phone manufacturer.
Czech carriers
All three big Czech carriers support the standard codes unchanged.
O2
**21*[YOUR AI NUMBER]# (all calls), **61*[YOUR AI NUMBER]**20# (when unanswered after 20 seconds), ##002# (cancel all forwarding). O2 charges the forwarded part of the call as a normal outgoing call under your plan. Forwarding to foreign numbers is not supported.
Vodafone
The same codes as O2: **21*[YOUR AI NUMBER]#, **61*[YOUR AI NUMBER]**20#, ##002#. You can also set forwarding in the My Vodafone app or in customer self-service.
T-Mobile
The same types of forwarding. In its documentation T-Mobile recommends entering the number in the +420 format and, for voice calls, adding the service identifier *11, for example **61*[YOUR AI NUMBER]*11#. You cancel all forwarding with ##002#. You can also set it directly in your phone's menu.
US carriers
In the US, codes differ significantly by carrier, unlike Czechia where they work the same on all three. Before you start, also check with your carrier's support. Below is the current state, which can change.
AT&T and T-Mobile US
Both use the standard codes:
- All calls:
**21*[YOUR AI NUMBER]#, turn off##21# - When unanswered:
**61*[YOUR AI NUMBER]#, turn off##61# - When busy:
**67*[YOUR AI NUMBER]# - When unreachable:
**62*[YOUR AI NUMBER]#
Verizon
Verizon does not use the standard codes, it has its own:
- All calls: turn on
*72and the AI number, turn off*73 - When unanswered or busy:
*71and the AI number (differs from the standard)
With Verizon we recommend checking the current codes on verizon.com or with customer support before you set it up; they have changed historically.
How much does forwarding cost
In most cases the rule is simple: the caller pays the same as if they called you directly. You pay only for the part of the call between your number and your AI number, under your plan. Exact terms differ by carrier and plan.
Frequently asked questions
Can the customer tell the call was forwarded? No, nothing changes for the customer.
Can I still take calls myself? Yes. With Missed calls only and Missed calls + outside hours always (the assistant takes only what you don't answer). With Outside business hours during working hours. With Always answer the assistant always takes the calls.
Can I turn forwarding off at any time? Yes. Dial ##002# (Verizon: *73). All forwarding is removed and calls go directly to you again.
Do I need a new phone number? No. Leadoro works with your current number. Only the place where calls are forwarded changes.
Why do three modes need the same phone setting? For these three, Leadoro decides whether the call goes to you or to the assistant, based on your working hours, not your phone. Your phone only has to send all calls to us and we handle the rest.
What if I switch the mode in the app? Between Always answer, Outside business hours and Missed calls + outside hours you don't need to change anything on your phone; the forwarding stays the same. If you switch to or from Missed calls only, set the forwarding according to the card above.