The advanced settings are collapsed by default at the bottom of the Assistant page. Most businesses never need to open them, because the assistant works well with the defaults. They are useful for fine-tuning once the rest is done.
Voice quality
You can choose between two options:
- Standard: reliable and proven. Every new assistant starts on this option.
- Natural (Beta): more natural, human-sounding conversation. It is newer and still being refined, so you may occasionally notice a small imperfection.
The best way to hear the difference is to try both. Use the Test assistant button at the top right to show a QR code, scan it with your phone and talk to the assistant. The test uses the voice quality you selected, just like real calls, so you hear exactly what your customers hear. More in Test call.
Voice
Choose which of the available voices the assistant uses on calls. With the Play voice button you listen to a short sample before you decide. With the flag switch next to it you can play the sample in Czech or English.
Other items
In the advanced settings you also see a language override and the behaviour for when the assistant is truly stuck. They are shown as a preview of what we are preparing, but they don't work yet in this version. The assistant currently goes by your business's default language (which you set in Settings → Business profile) and during the call speaks whatever language the caller speaks.
When to open this section
Don't change the advanced settings without a reason. A typical reason is switching to Natural (Beta) that you like after trying it on a few test calls, or choosing another voice because the default doesn't suit your brand. Experimenting is risk-free, you can always go back.