Conversations is the complete record of every call your assistant handled. It works like a clear inbox for your calls, not a technical list.
What each card shows
- The caller's phone number. For test calls it is the number you entered on your phone, marked "Test".
- The call title and a one-sentence AI summary.
- The date and time and the call duration.
- The call status.
- The Play recording button, if a recording is available.
Click a card to open the full detail.
Filtering, sorting and searching
The status tabs narrow the list to All calls, New, Need action, Handled or Archived. You switch the order between newest first and oldest first. The Search calls field finds a call by phone number, title or summary text.
Inside a call
The call detail shows everything that happened:
- Who called and what happened: the number, time and duration.
- AI summary: what the call was about.
- Call transcript: the whole conversation between the caller and the assistant as chat bubbles.
- Call recording: the real audio you can listen to.
- What the assistant did: an overview of the steps the assistant took during the call (checked free times, booked, searched your documents) and whether they succeeded.
- Sent SMS and e-mails: the exact text of the messages sent to the caller and to you, with a sent / not sent indicator for each.
- Call status: you change it to New, Need action, Handled or Archived.
Managing statuses
Only you change the status. Nothing here is archived or marked as handled by itself. Get into a simple rhythm: go through the new calls, mark what needs your attention as Need action, and the rest as Handled after you review it. That keeps the statistics on Home meaningful.
Recordings
A recording is available shortly after the call ends, once the audio file has been processed. If a call has no play button, the recording either wasn't made (for example for a test call) or is still being processed.
If something is missing
A call appears in the overview within moments of ending. If it isn't there, check the selected project and the filter. Further steps are in When something doesn't work.