For the assistant to book appointments that match your real capacity, you set up three things: services, resources and weekly availability. This page explains how they relate. What the caller experiences during a booking is in Calendar booking.
Services
A service is anything a customer can book: a haircut, a boiler repair, a consultation. You set up services in Settings → Services & Resources. For a service you enter:
- Name and Description.
- Duration type: Fixed duration (you enter minutes), All day, or Multiple days (you enter the number of days).
- Price (optional).
- Provided by: which resources can provide the service.
The assistant offers only active services.
Resources
A resource is who or what provides the service: a specific stylist, technician, room or piece of equipment. Every business starts with one default resource and its own schedule. If your business has more people or spaces that can take bookings, add a resource for each with the Add Resource button. The assistant then books according to real, separate capacity, not one shared calendar. This way the same stylist or technician can't be booked twice at the same time.
You link each resource to the services it can perform. For example, only a certain person can do a specific treatment.
Weekly availability
In Settings → Calendar, under Weekly availability, you set day by day the hours when you are really available. This availability is what the assistant checks when it offers the caller a specific time. Click an empty space to add a block, and drag its edges to adjust it.
Calendar settings
Also in Settings → Calendar:
| Setting | What it affects |
|---|---|
| Calendar name, Contact email | Labels of the calendar, useful when you manage more than one. |
| Default duration (min) | The length of an appointment when a service has none of its own. |
| Slot interval (min) | After how many minutes times are offered (for example 15, 30 or 60). |
| Timezone | The timezone in which booking and availability times are calculated. |
| Min. notice (hours) | How many hours ahead a booking must be made. Prevents a booking "in 5 minutes". |
| Max. days ahead | How far into the future the caller may book. |
| New AI bookings require owner confirmation | Whether you must confirm bookings the assistant creates manually. |
How a booking works during a call
The assistant asks for a day and a rough time, checks real availability across services and resources and offers only times that are truly free. It never guesses or promises a time that isn't free. As soon as the caller confirms, an appointment is created and appears in the Calendar with the status Pending review, so you have visibility before it is treated as final.
Calendar and confirming
On the Calendar page you see a weekly overview. In Pending appointments you confirm a booking with Confirm. The app asks Send confirmation to customer? and offers a written SMS confirmation and Email confirmation that you can Send or Don't send. An appointment that doesn't suit you, you cancel with Cancel.
Blocked time and personal events
You add your own time (holiday, a personal meeting, maintenance) directly in the Calendar with the Add event button. You choose the type Work booking, Personal or Time off. You enter these yourself. The assistant creates only bookings and doesn't block time by itself.