Home is the first page you see after signing in. You quickly find out what your assistant handled, and you immediately see whether anything is waiting for you.
The four statistics at the top
| Statistic | What it means |
|---|---|
| New calls | Calls you haven't reviewed yet. |
| Follow up | Calls you marked as needing your response. |
| Handled | Calls you marked as done, nothing more is expected. |
| Total calls | How many calls are counted in the overview. |
The numbers are based on your latest 50 calls, not a long-term total for the whole time. You find the full history and search in Conversations.
Recent conversations
Below the statistics you see the latest eight calls: who called (Caller), a short AI summary (Summary), Status, Time and Duration, and a button to play the recording if it is available. Click a row to open the full call detail: the transcript, the recording and everything the assistant did during the call.
Call statuses
Every call has one of four statuses, shown as a coloured label:
- New: you haven't reviewed it yet.
- Need action: you marked it as needing your personal response (for example calling back).
- Handled: done, nothing more is expected.
- Archived: set aside, out of the active list.
You change the status yourself, right on the row or in the call detail. Nothing is archived or marked for you. Treat it like sorting your mail: go through the new ones, mark the ones that need a callback, and set the finished ones aside.
All conversations
The View all conversations button takes you to Conversations, where you can search, filter by status and browse the whole history.